Customers’ Expectations and Needs in the Business Intelligence Software Market

Authors

  • Adis Sabanovic Lund University
  • Klaus Solberg Søilen Halmstad University

DOI:

https://doi.org/10.37380/jisib.v2i1.27

Keywords:

Business Intelligence, Software, PET-model, customers’ expectations

Abstract

This paper aims to find out what companies desire when choosing a Business Intelligence (BI) system. We look at what their needs are and what they expect and understand from this software system, which can make them work more efficient and gain better knowledge about the business they are in. A web questionnaire was used for 67 Swedish companies from various industries. The results are summarized and analyzed in cross tables for comparison. A model called The PET-model of BI implementation was created as a result of the theoretical findings. The model is used to finalize the results and the conclusions of the paper. The paper provides an argument for and an analysis of what is expected from a valuable BI Software Solution. It provides relevant facts about companies’ BI usage habits, which again is a guideline for BI software product development.

References

Braun Hamilton, M. 2003. Online Survey Response Rates and Times, Tercent, Inc. / SuperSurvey.

DM Review and SourceMedia, Inc. 2005. MyWire. Retrieved Juni 10, 2008, from MyWire DM review: Standardazings on Categories of BI Tools: http://www.mywire.com/pubs/DMReview/2005/09/01/987459?extID=10037&oliID=229

Eckerson, W. 2004. Best Practices in Business Performance Management; Business and Technical Strategies, 101 Communication, Chatsworth, CA

Hackerthorn, R. 2003. Minimizing Action Distance. The Data Administration Newsletter (TDAN.com), Bolder Technology Inc., 1-4.

Hedgebeth, D. 2007. Data-driven decision making for the enterprise: an overview of business intelligence applications. The Journal of information and knowledge management systems , 414-420.

Miller, G. J., Bräutigam, D. and Gerlach, S. V. 2006. Business Intelligence Competency Centers, A Team approach to Maximazing Competitive Advantage, John Whiley & Sons, Inc. Hoboken, New Jersey.

Pirttimäki, V. and Hannula, M. 2003. “Process Models of Business Intelligence”, Frontiers of E-Business Research, 250-260.

Saunders, M., Lewis, P., and Thornhill, A. 2007. Research Methods for Business Students. Harlow: Prentice Hall.

Solberg Søilen, K. 2008. Management implementation of Business Intelligence Systems. Hammamet 14 - 16 February: 1st International Conference on Information System and Economic Intelligence SIIE’2008.

Vesset, D., and McDonough, B. 2007. Worldwide Business Intelligence Tools 2006 Vendor Share. IDC Software Market Forecaster database , 1 (#207422E).

White, C. 2003. Building the Real-Time Enterprise. Seattle: The Dataware Warehouse Institute.

Downloads

Issue

Vol. 2 No. 1 (2012): JISIB

Section

Article

License

Authors who publish with this journal agree to the following terms:

    1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

    1. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

  1. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).