Marketplace analysis of purchase decision factors for Instagram social media users

Authors

  • Faris Muhammad
  • Sri Hartono

Keywords:

Instagram users, online shopping, price, promotion, purchase decision, security, trust

Abstract

Currently, the role of technology, such as the internet, is very important to support
human activities. One of the uses of the internet is as a medium to support online shopping. In
addition, the existence of Instagram social media also affects consumers’ decisions in online
shopping. This study analyzes the purchasing decision factors of Instagram social media users
on the marketplace. The variables used in this study are price, promotion, trust, security,
Instagram social media users and purchase decision. The research framework was developed
using the theory of reasoned action. The sample in this study is consumers who have done online
shopping. A total of 200 questionnaires were distributed via a Google form, of which 102 were
returned. The data analysis method in this study used Smart PLS 3.0. The results showed that
all variables had a positive and significant relationship with online purchasing decisions. This
research provides theoretical and practical implications. This study is useful for Instagram
social media users to consider the factors that purchasing decisions in online shopping have on
the marketplace.

References

Adani, M, R. (2020). Kenali Apa itu Marketplace

beserta Jenis dan Contoh Penerapannya.

Diunduh dari:

https://www.sekawanmedia.co.id/pengertianmarketplace/. Pada 20 Juni 2021.

Aji, N, S. & Djawahir, A, H. (2019). The Influence

Of Products And Promotions On Purchasing

Decisions Mediated In Purchase Motivation.

Journal of Applied Management (JAM)

Volume 17 Number 1,152-161

Albari & Safitri, I. (2018). The Influence of

Product Price on Consumers’ Purchasing

Decisions. Review of Integrative Business and

Economics Research, Vol. 7, Supplementary

Issue 2, 328-337.

Ali, M. & Ramya. (2016). Factors affecting

consumer buying behavior. International

Journal of Applied Research, 2(10), 76-80.

Alrubaiee, L., Alshaibi, H., & Al-bayati, Y. (2012).

Relationship between B2B E-Commerce

Benefits, E-Market-Place Usage and Supply

Chain Management. Global Journal of

Management and Business Research, vol. 12,

no. 9, 3-4.

Al-Salamin, Hussain & Al-Hassan, Eman. (2016).

The Impact of Pricing on Consumer Buying

Behavior in Saudi Arabia : Al-Hassa Case

Study. European Journal of Business and

Management , Vol.8, No.12, 62-73.

Anandita, F, B, A. & Saputra, S, D. (2015).

Analisis Pengaruh Kepercayaan, Keamanan,

Kualitas Pelayanan, Dan Persepsi Akan

Risiko Terhadap Keputusan Pembelian

Melalui Situs Jejaring Sosial. Jurnal Ekonomi

dan Kewirausahaan Vol. 15 No 2, 203 – 210.

Anggraini, C & Melinda, Tina. (2018). The Effects

Of Word Of Mouth And Sales Promotion On

Purchasing Decision For Dreamland

Decoration. Journal of Entrepreneur and

Entrepreneurship, Vol. 7, No. 1, 19–26, DOI:

https://doi.org/10.37715/jee.v7i1.632

Annur, C, M. (2020). Riset Facebook: Belanja

Online Bahan Pokok Tetap Tren Saat Normal

Baru. Diunduh dari :

https://katadata.co.id/desysetyowati/digital/5e

e0aed311495/riset-facebook-belanja-onlinebahan-pokok-tetap-tren-saat-normal-baru.

Pada 11 Juni 2020.

Anwar, R, N. & Afifah, A. (2016). Pengaruh

Kepercayaan dan Keamanan Konsumen

terhadap Minat Beli di situs Online (Studi

Kasus pengunjung situs Lazada di Jakarta

Timur). Jurnal Manajemen Agustus 2016

Vol.9, No.1, 46-57, DOI :

http://dx.doi.org/10.32832/jm-uika.v9i1.1316.

Atmoko, B, D. (2012). Instagram Handbook Tips

Fotografi Ponsel. Media Kita. Jakarta.

Basu, S. (2010). Manajemen Pemasaran : Analisa

dan Perilaku Konsumen. BPFE UGM.

Yogyakarta.

Brata, B, H & Husani, S. (2017). The Influence of

Quality Products, Price, Promotion, and

Location to Product Purchase Decision on

Nitchi at PT. Jaya Swarasa Agung in Central

Jakarta. Saudi Journal of Business and

Management Studies, 433-445.

Chadafi, M. (2016). Pengaruh Harga, Celebrity

Endorser, Kepercayaan, dan Psikologi

Terhadap Keputusan Pembelian Online Shop

di Media Sosial Instagram. Jurnal Visioner &

Strategis Volume 5, Nomor 2, 1-8

Chen, Y, S. & Lin, C, C. (2016). The Analyses of

Purchasing Decisions and Brand Loyalty for

Smartphone Consumers, The Analyses of

Purchasing Decisions and Brand Loyalty for

Smartphone Consumers. Open Journal of

Social Sciences 4, 108-116, DOI :

4236/jss.2016.47018.

Ciptono. (2010). Service Management:

Mewujudkan Layanan Prima. Andi Offset.

Yogyakarta.

Fadhilla, F. (2017). E-commerce in Indonesia:

Purchasing Decision of Shopping Online. Asia

University, Taichung, Taiwan, 60-64, DOI :

1145/3092027.3092043

Fauziah. (2018). Use Of Online Shop In

Instagram In Women's Consumptive Behavior

In Jakarta, Majalah Ilmiah BIJAK Vol. 15,

No. 2, 115 - 126.

Fishbein, M, & Ajzen, I. (1975). Belief, Attitude,

Intention, and Behavior: An Introduction to

Theory and Research, Reading. AddisonWesley. MA.

Fredik, T (2018). Analisis Pengaruh Promosi

Melalui Media Sosial Instagram Terhadap

Keputusan Pembelian. Jisip: Jurnal Ilmu

Sosial Dan Ilmu Politik Vol. 7, No. 2 , 84-88

Gain, R., Herdinata, C & Sienatra, K, B. (2017).

Pengaruh Kualitas Produk dan Harga

Terhadap Keputusan Pembelian Konsumen

Vodkasoda Shirt. Performa: Jurnal

Manajemen dan Start-Up Bisnis Volume 2,

Nomor 2, 142 – 150

Garson, G. D. (2016). Partial Least Squares:

Regression and Structural Equation

Models.Asheboro. Statistical Associates

Publishers.tam. North Country.

Geçit, B, B. (2017). Effect of Price and Brand on

Purchase Decision – An Application on

Turkish Smart Phone Consumers.

International Conference On Eurasian

Economies, 2-6.

Ghozali, I & Latan, H. (2015). Konsep, Teknik,

Aplikasi Menggunakan Smart PLS 3.0 Untuk

Penelitian Empiris. BP Undip. Semarang.

Ginting, N. (2012). Manajemen Pemasaran,

Cetakan kedua. Yrama Widya. Bandung.

Hair, J, R. (2006). Multivariate Data Analysis.

th Edition. Prentice-Hall International, Inc.

New Jersey.

Hosseini, M & Norouzi, H. (2017). Investigating

the Impact of Consumer Trust on Loyalty and

Purchase Intention of Food Store Brands:

Case Study: Palladium Shopping Mall in

Tehran, International Review of Management

and Marketing, 2017, 7(4), 138-146.

Husein, U. (2003). Metode Riset Perilaku

Konsumen Jasa. Ghalia Indonesia. Jakarta

Kayati, K. (2018). Peran Theory Of Reasoned

Action Terhadap Minat Menggunakan Produk

Bagi Hasil Bank Syariah. Journal Unsika Vol.

No. 01, 455. DOI:

https://doi.org/10.35706/acc.v3i01.1210

Khanna, R. & Awal, G. (2019). Consumer Online

Purchasing Decision and Its Influencing

Factors in Uttrakhand: An Exploratory Study

of Selected Districts of Garhwal Division,

International Conference on Advances in

Engineering Science Management &

Technology (ICAESMT), 1-9, DOI :

2139/ssrn.3383352

Kim, S. & Park, H. (2013). Effects of Various

Characteristics of Social Commerce (SCommerce) on Consumers’ Trust and Trust

Performance. International Journal of

Information Management, 318-332. DOI :

https://doi.org/10.1016/j.ijinfomgt.2012.11.006

Kotler dan Keller. (2009). Manajemen

Pemasaran. Jilid I. Edisi ke 13. Erlangga.

Jakarta.

Kotler, P. & Keller, K, L. (2016). Marketing

Management, 15th Edition. Pearson Pretice

Hall, Inc. New Jersey.

Kotler, P. & Keller, K, L. (2012) Marketing

Management ,14 edition. PT. Indeks

Kelompok Gramedia. Jakarta.

Kurniawan, P. (2017). Pemanfaatan Media Sosial

Instagram Sebagai Komunikasi Pemasaran

Modern Pada Batik Burneh. Kompetensi, Vol

, No 2, Oktober 2017, 217-225. DOI:

https://doi.org/10.21107/kompetensi.v11i2.353

Kusuma, D, F. (2018). Strategi Pemanfaatan

Instagram Sebagai Media Komunikasi

Pemasaran Digital Yang Dilakukan Oleh Dino

Donuts. Jurnal Manajemen Komunikasi,

Volume 3, No. 1, Oktober 2018, 18-33.

DOI:10.24198/jmk.v3i1.12963

Kwong, K. & Wong, K. (2013). Partial Least

Squares Structural Equation Modeling (PLSSEM) Techniques Using SmartPLS.

Marketing Bulletin Technical Note 1, 1-32

Laudon, K, C., & Laudon, J, P. (2012).

Management Information Systems:Managing

The Digital Firm, Global Edition, Person

Education Limited,Kendallville – United

States of America, 162

Lestari, I, T. & Widyastuti, W.(2019). Pengaruh

Kepercayaan Dan Kemudahan Terhadap

Keputusan Belanja Online (Studi Pada

Pengguna Tokopedia). Jurnal Ilmu

Manajemen Volume 7 Nomor 2, 478-484.

Lin, Pan. (2019). Using Instagram as Online

Shopping Channel: Key Predictors of

Consumers’ Purchase Involvement on

Instagram in Saudi Arabia. The Journal of

Social Media in Society Fall 2019, Vol. 8, No.

, 63-83

Lininati, E. (2018). Pengaruh Promosi Melalui

Instagram Terhadap Keputusan Pembelian

Di Food Court. Jurnal Manajemen Bisnis Dan

Kewirausahaan Volume 02/No.2, 97-102.

DOI: 10.24912/jmbk.v2i2.4834.

Malau, H. (2017). Manajemem Pemasaran. CV

Alfabeta. Bandung.

Mercubuana. (2020). Buku Panduan Penyusunan

Tesis, edisi 13. Mercubuana. Jakarta.

Mohmed, Azizan. (2013). The Impact of Trust and

Past Experience on Intention to Purchase in

E-Commerce. International Journal of

Engineering Research and Development,

(10):28-35.

Moleong., Lexy. 2008. Metodologi Penelitian

Kualitatif. PT Remaja. Rosdakarya.

Bandung.

Muliajaya, I, M. (2019). Pengaruh Viral

Marketing Dan Harga Terhadap Keputusan

Pembelian Melalui Media Sosial Instagram

Pada Mahasiswa Program Studi Pendidikan

Ekonomi Universitas Pendidikan Ganesha.

Jurnal Pendidikan Ekonomi , Volume 11 No.

, 628-636

Mulyaningsih, S, D. (2015). Kenali Perbedaan

Mendasar Website Ecommerce dan

Marketplace. Diunduh dari

:https://crocodic.com/kenali-perbedaanmendasar-website-e-commerce-danmarketplace/. Pada 20 Juni 2021.

Mursid. (2014). Manajemen Pemasaran. Bumi

Aksara. Jakarta

Nasrullah, R. (2015). Media Sosial Perspektif

Komunikasi, Budaya dan Sosioteknologi.

Bandung: Simbiosa Rekatama Media, hal 39

Nawangsari. (2018). Pengaruh Kepercayaan,

Kemudahan, Dan Kualitas Informasi

Terhadap Keputusan Pembelian Melalui

Media Sosial Instagram (Studi Kasus Pada

Online Shop YLK.Store). Konferensi Nasional

Sistem Informasi 2018. Pangkalpinang, 8 – 9

Maret 2018, 61-67.

Njoto, D, P. & Sienatra, K, B. (2018). Pengaruh

Promosi Terhadap Keputusan Pembelian

Konsumen Wenak Tok. Jurnal Manajemen

dan Start-Up Bisnis Volume 3, Nomor 5,

Desember 2018, 612-618.

Panjaitan, E & Sinulingga, S. (2019). The Effect

of Marketing Mix on Consumer Purchase

Decision on Bright Gas Product in Medan

(Study in PT Pertamina (Persero) Marketing

Operation Region I). International Journal of

Research & Review. Vol.6, Issue: 10, 205-212.

Prabawanti, M, A, H. (2020). Penuhi Kebutuhan

di Masa Pandemi, Belanja “Online” Jadi

Solusi. Diunduh dari :

https://money.kompas.com/read/2020/07/11/1

/penuhi-kebutuhan-di-masapandemi-belanja-online-jadi-solusi?page=all.

Pada 11 Juli 2020.

Primabudi, A, M & Samopa, F. (2017). Analysis

of Factors Influencing Purchase Decision in

Online Store. Case Study: Game Sales in

Online Store. International Journal of

Education and Research, Vol. 5 No. 7, 277-288,

Puspitarini, D, S. & Nuraeni, R. (2019).

Pemanfaatan Media Sosial Sebagai Media

Promosi (Studi Deskriptif Pada Happy Go

Lucky House). Jurnal Common Volume 3

Nomor 1, hal 71-80. DOI

34010/COMMON.V3I1.1950.

Raman, A. & Viswanathan, A. (2011). Web

Services and e-Shopping Decisions: A Study

on Malaysian e-Consumer. IJCA Special Issue

on:Wireless Information Networks & Business

Information System, 54-60.

Riyanto, A, D. (2020). Hootsuite (We are Social):

Indonesian Digital Report 2020. Diunduh dari

: https://andi.link/hootsuite-we-are-socialindonesian-digital-report-2020/. Pada 20

Februari 2020.

Sarwono, J & Narimawati, U. (2015). Membuat

Skripsi, Tesis, dan Disertasi Partial Least

Square SEM (PLS-SEM). C.V Andi Offset.

Yogyakarta

Schiffman, L.G. & Kanuk, L, L. (2013). Consumer

Behavior. 8th edition. Prentice Hall. New

Jersey

Sekaran, U & Bougie, R. (2017). Metode

Penelitian untuk Bisnis: Pendekatan

Pengembangan-Keahlian, Edisi 6, Buku 1,

Cetakan Kedua. Salemba Empat. Jakarta

Senggetang, V & Mandey, S, L. (2019). Pengaruh

Lokasi, Promosi Dan Persepsi Harga

Terhadap Keputusan Pembelian Konsumen

Pada Perumahan Kawanua Emerald City

Manado. Jurnal EMBA, Vol.7 No.1, 881 – 890,

DOI: https://doi.org/10.35794/emba.v7i1.2291

Sirclo. (2020). Jadi Andalan untuk Belanja

Online, Berikut Sejarah Perkembangan

Marketplace di Indonesia. Diunduh dari :

https://www.sirclo.com/sejarahperkembangan-marketplace-di-indonesia/ .

Pada 20 Juni 2021

Sugiyono. (2018). Metode Penelitian Kuantitatif.

Alfabeta. Bandung.

Suud, Y, A. (2020). Digital 2020: Pengguna

Internet Indonesia dalam Angka. Diunduh

dari : https://cyberthreat.id/read/5387/Digital2020-Pengguna-Internet-Indonesia-dalamAngka. Pada 20 Februari 2020.

Tasin, N, B. (2017). Factors Influecing

Customer's Trust In Online Shopping Among

Executives In a Bank Malaysian. Journal of

Social Sciences and Humanities

(MJSSH), Volume 2, 46-59,

DOI:https://doi.org/10.47405/mjssh.v2i3.47

Tjiptono, F. (2014). Pemasaran Jasa – Prinsip,

Penerapan, dan Penelitian. Andi Offset.

Yogyakarta.

Tokopedia. (2009). Bagaimana tokopedia

dimulai. Diunduh dari :

https://www.tokopedia.com/about/our-story.

Pada 20 Juni 2021

Trafimow, D. (2009). The Theory of Reasoned

Action: A case study of falsification in

psychology. Theory and Psychology. 19(4):501-

Vinzi, V. E., Trinchera, L., & Amato, S. (2010).

PLS Path Modeling: From Foundations to

Recent Developments and Open Issues for

Model Assessment and Improvement. In V. E.

Vinzi, W. W. Chin, J. Henseler, & H. (Eds.),

Handbook of Partial Least Squares Concepts,

Methods and Applications. Springer. Berlin.

Wicaksono, B, D. (2019). IMR 2019: Begini

Kebiasaan Millennial saat Belanja Online.

Diunduh dari :

https://www.idntimes.com/tech/trend/bayu/su

rvei-ims-2019-kebiasaan-millennial-saatbelanja-online-ims2019/3. Pada 20 Februari

Wong, D. (2017). Pengaruh Ability, Benevolence

Dan Integrity Terhadap Trust, Serta

Implikasinya Terhadap Partisipasi Pelanggan

E-Commerce : Studi Kasus Pada Pelanggan

Ecommerce di UBM. Jurnal Riset Manajemen

dan Bisnis (JRMB) Fakultas Ekonomi UNIAT

Vol.2, No.2, 155-168.

DOI: https://doi.org/10.36226/jrmb.v2i2.46

Yustiani, R. & Yunanto, R. (2017). Peran

Marketplace Sebagai Alternatif Bisnis di Era

Teknologi Informasi. Jurnal Ilmiah Komputer

dan Informatika (KOMPUTA) 6.2, 45

Zabar, A, A, & Novianto, F. (2015). Keamanan

Http Dan Https Berbasis Web Menggunakan

Sistem Operasi Kali Linux. Jurnal Ilmiah

Komputer dan Informatika (KOMPUTA), 69.

Zatalini, N, S, & Mudiantono. (2017). Analisis

Faktor-Faktor Yang Berpengaruh Terhadap

Kepercayaan, Minat Beli Dan Keamanan

Bertransaksi Untuk Meningkatkan

Keputusan Pembelian Konsumen Pada ECommerce Lazada.Co.Id Di Semarang.

Diponegoro Journal Of Management, Volume

, Nomor 2, 1-12.

Zulfa, L & Hidayati, R. (2018). Analisis Pengaruh

Persepsi Risiko, Kualitas Situs Web, Dan

Kepercayaan Konsumen Terhadap Keputusan

Pembelian Konsumen E-Commerce Shopee Di

Kota Semarang. Diponegoro Journal Of

Management, Volume 7, Nomor 3, 1-11.

Downloads

Published

2022-02-16